tfl photocard contact

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Where you have given your consent to TfL, for example: where you have opted in to receive marketing messages from us; or, you have asked the contact centre to resolve an issue or complaint for you, in connection with the terms and conditions of the 60+ Oyster photocard, where you have created an online account so we can provide additional services to you, consultations on TfL's plans for transport in London, changes to terms and conditions of travel, Reducing all crime and anti-social behaviour on and around the public transport network, Creating crime and anti social behaviour strategies, Targeting crime and disruption hotspots to better coordinate and deploy policing resources, Reducing fear of crime and improving public confidence in the safety of the journeys they make in the capital, The right to question any information we have about you that you think is wrong or incomplete, The right to object to how we use your data or to ask us to delete or restrict how we use it, In some cases, the right to receive a copy of your information in a format that you can easily re-use, The right to complain to the regulator - the Information Commissioner's Office. To reverse the entry charge that has been made on your Oyster card you will need to contact Transport for London (TfL). Each police request to TfL is dealt with on a strictly case-by-case basis to ensure that any such disclosure is lawful and in accordance with data protection legislation. If you phone us, your call may also be recorded for training and quality purposes. Part of our statutory responsibilities includes a duty to do all we reasonably can to reduce crime and disorder on and around the transport system - and we work together with our local authority, policing, and other law enforcement partners as part of this. Any such processing is subject to appropriate contractual safeguards and carried out in accordance with the requirements of UK and EU privacy legislation. In June 2019, we introduced a new requirement that all applicants must supply a scanned image of their passport details page (the page with your photograph and passport number) as part of the online application process for a 60+ Oyster photocard. This means that we will not hold information for longer than is necessary for the purposes we obtained it for. 24. Our cookies help to make the website and this cookie banner work during each visit and to implement security controls. We use this data in different ways, including identifying 'hotspots' so we can deploy Revenue Inspectors in certain London Underground stations or on particular bus routes. Before any such disclosure takes place, the police are required to demonstrate that the personal data concerned will assist them in this respect. If you phone us, your call may also be recorded for training and quality purposes. A damaged card could be cracked, scratched or bent. You can’t currently buy discounted tickets through the app. P… Where this is not possible at the time that the major update is implemented, a roadmap for compliance will be published. Bus & Tram Discount photocard. The personal information we hold about you includes: If you sign in to your online account, TfL will collect the IP address used by your device for the purpose of fraud prevention and detection. TfL, its service providers and academic research partners currently process personal information relating to Oyster within the UK, the European Economic Area (EEA) and the USA. We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. Call 0343 222 1234 (call charges may apply) to register. TfL also uses external service providers to operate 'back office' technical services, secure payment processing and customer database management. Password and user name for your TfL web account 6. We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. We also publish guidance on the steps you can also take to protect your personal information. TfL will retain personal information in line with its data retention policies. Photograph 5. For example, we will use your personal information to ensure that you are eligible (and continue to be eligible) for the particular scheme you have applied for, to issue your 60+ Oyster photocard and respond to queries if you contact us. You'll need to create a web account before you can apply for an Oyster photocard. Name, address, email address, telephone number 2. If you are a part-time student and believe you qualify for an 18+ Student Oyster photocard, please contact your local campus Student Services team prior to submitting your application, by submitting an enquiry. If you are a part-time student and believe you qualify for an 18+ Student Oyster photocard, please contact your local campus Student Services team prior to submitting your application, by submitting an enquiry. If you sign up for an online account and provide your email address, from time to time we will send you travel related information by email. In our first grade class we have learned about an app called PhotoCard. We retain data about the individual journeys made using your 60+ Oyster photocard for eight weeks after the card is used. This includes payment card data which is securely handled by a specialist payment processing company in accordance with the Payment Card Industry Data Security Standard ('PCI DSS'). This is so that you can scan your payment card. You can replace your 5-10, 11-15, 16+, 18+ Student, Apprentice, 60+ or Veterans Oyster photocard for £10 if it's lost, stolen or damaged. From August 2020 affected customers will be asked to upload proof of their address to their TfL web account. We need your date of birth so we can confirm, as the web account holder, you're aged 18 or over. You also have a number of other information rights which include: The TfL Privacy and Data Protection team considers and coordinate responses to requests and complaints from people whose personal data is processed by TfL and its subsidiary companies. We may also use the outcome of our analysis to contact you with advice to touch in and out at the correct stages of a journey. Photograph 4. This page explains how Transport for London (TfL) uses your personal information when using your 60+ Oyster photocard. Scanned image of your passport details page (which includes your photograph and passport number) 6. Transport for London (TfL), its subsidiaries and service providers will use your personal information for the purposes of processing your feedback, providing you with a response, or the information or services you have requested, and the provision of travel related information On some occasions, we may need to share your information with associated organisations or their agents for these purposes. You can’t currently add Oyster photocards to this app. If you contact Customer Services in connection 60+ Oyster photocard, we will create a record of this. Your journey history 10. This helps TfL monitor for things like online fraud, for example when people apply for online refunds. TfL may also receive or disclose personal information about customers in relation to certain emergency situations or other incidents that require an immediate response. We take the privacy of our customers very seriously and a range of robust policies, processes and technical measures are in place to control and safeguard access to, and use of, personal information associated with Oyster data. For example if you regularly use the Central Line, we might use this information to help decide that messages about service alterations on that line would be helpful for you to know. This eight-week period is considered reasonable to enable customers to verify or make enquiries concerning their journeys (for example, for refund purposes). Some features of this website may not be compatible however it should not affect your ability to apply. Individuals will not be identified using this information. We will not use your passport information for any other purpose. This includes a focus on improving the accessibility of the website. All academic research is carried out in accordance with privacy and data protection legislation and protected by robust confidentiality agreements. After eight weeks, the journey data in the ticketing system is disassociated from your card (ie pseudonymised). One way or another, the TfL 60+ Oyster photocard looks likely to stay for a while to come, whatever the arguments for doing away with this particular part of Boris Johnson’s London legacy. There is, of course, a pungent irony in the fact that Prime Minister Johnson’s government is now spinning a crafty and misleading yarn that the 60+ pass, like free travel for under-18s, is somehow an indulgence Londoners enjoy at the expense of taxpayers in the rest of the country. IP addresses collected when you access your Oyster online account are retained for 13 months. 23. For a better experience try a different browser. If you appeal against a penalty fare notice issued on a National Rail service and you state that you used your Oyster card for that journey, the independent appeals body may verify the information you provide against journey data held in our ticketing systems. We did this in order to prevent and detect fraudulent applications, and to ensure that our concessionary travel schemes are only used by those people actually eligible to do so. Forgotten your email address or password? The TfL Oyster and contactless app will request access to your camera. Make sure you retain your ticket as you will need to provide this to them in order for them to refund the entry charge. Telephone number 4. Contactless payment card. You can’t currently buy discounted tickets through the app. However, no other data is stored on the Oyster card itself (eg name or address). Online: Use our enquiry form. It's likely that we'll need to update this statement from time to time, so check back here regularly to find out more. Date of birth 3. Call recordings made when you contact Customer Services are kept for 6 months. We may use aggregated or depersonalised Oyster journey data to undertake intelligence, analysis and research activities to identify and inform responses to a number of issues including: TfL uses an external service provider to process your application, issue your photocard and operate the photocard scheme on a day to day basis, including Customer Services. Many over 60s in the capital will be used to making the most of their 60+ Oyster photocard or Older Person’s Freedom Pass. We may also suspend or withdraw concessionary Oyster photocards based on their initial purchases, or subsequent top ups and disable web accounts based on online activities. Once the web account has been created, you'll be able to apply online for an Oyster photocard. Please complete all necessary details … Contact details and opening hours. Their contact details can be found here. The name of your educational establishment or training provider, student enrolment ID number, course dates 7. USA), who work with us to analyse journey patterns and undertake travel modelling to help us understand the way our customers travel so we can improve and plan our services for the future. We have detected that you are using Internet Explorer 7 or older. The website should meet WCAG 2.1 success criteria. Contact us if you have not received it within two weeks of applying. The personal information we hold about you includes: 1. Such events may include those involving public health, public safety or national security matters, when access to personal information is necessary to manage the incident. TfL will use aggregated or depersonalised Oyster journey information to carry out research and analysis, for example, to look at travel demand, provide customers with information on how busy stations are at particular times and to make improvements to our transport services. These requests will be assessed on a case-by-case basis and take into account privacy considerations before a disclosure is made. In some circumstances, disclosures of personal data to the police (and other law enforcement agencies) are permitted by data protection legislation, if they relate to the prevention or detection of crime and/or the apprehension or prosecution of offenders. How to claim a refund, or replace your Oyster card or season ticket. How do I apply for an 18+ Student Oyster photocard? We have detected that scripting is disabled in your browser. We have done this in order to prevent fraudulent use of the 60+ Oyster photocard scheme, and ensure it is only used by those eligible to do so. Your continued use of the site will mean that you accept those revisions. You can’t currently add Oyster photocards to this app. To create a web account you will need to provide an active email address, your name, address, date of birth and phone number. TfL will never pass your personal information to any other organisation for marketing purposes without your prior consent. When you apply for your 60+ London Oyster photocard, we'll set up a photocard web account for you. This should not affect your ability to apply, however some features of this website will not be available to you. It also describes how long that information is kept for and the circumstances in which we might disclose it to a third party. When you apply for your 60+ Oyster photocard, we check with London Councils (the body that issues Freedom Passes on behalf of the London Boroughs), to ensure that you do not already benefit from one of their concessionary travel schemes. We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. The TfL Oyster and contactless app will request access to your camera. If you would like to unsubscribe from service or marketing messages, please use the link we include at the end of every email. TfL and the companies that process personal information on our behalf use your information for customer services and to administer the 60+ Oyster photocard scheme. In some situations, we may also be required by law to disclose your personal data to the police or other enforcement, regulatory or Government body, upon a valid request to do so. You can also update your contact preferences within your online account - or by emailing unsubscribe@tfl.gov.uk at any time. If you are a part-time student and believe you qualify for an 18+ Student Oyster photocard, please contact your local campus Student Services team prior to submitting your application, by submitting an enquiry. This is strictly for the purpose of assessing your appeal, and any information sharing is managed in accordance with relevant privacy and data protection legislation. Your marketing and contact preferences 7. Transport for London (TfL) has revealed more details about how temporary changes will effect Londoners over the age of 60 during the coronavirus crisis. We use your journey history, travel patterns, or frequently used stations as the basis for sending service messages. We may contact the Post Office if there are concerns about the proof of eligibility provided at a particular branch. We may, for example, check that you still live in London, or whether hold another concessionary travel discount such as a Freedom Pass. Anyone with access to personal information held in TfL's systems is required to complete TfL's privacy and data protection training on an annual basis. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, Direct Vision Standard and the HGV safety permit scheme, London Fire and Emergency Planning Authority, Name, address, email address, telephone number, Scanned image of your passport details page (which includes your photograph and passport number), Proof of address (eg utility bill, bank statement, driving licence), Password and user name for your TfL web account, Enquiries, complaints or other correspondence from you, to undertake activities to promote and encourage safe, integrated, efficient and economic transport facilities and services, and to deliver the Mayor's Transport Strategy. The information we collect as part of the application process (including the scanned image of your passport details page) and annual eligibility checks is kept for up to three years after the expiry date of your photo card. We will never store the scanned pictures. We will only ever do this where we have your consent to do so, and we ask for this at the time you apply for your 60+ Oyster photocard. Create an account. Alternatively you can enter the card details manually. You can contact the Data Protection Officer by email at dpo@tfl.gov.uk. How do I apply for an 18+ Student Oyster photocard? To ensure you continue to receive free travel in London after your 60+ Oyster photocard expires, TfL can provide your personal details to London Councils, so that they can offer you an Older Person's Freedom Pass. To create a web account you will need to provide an active email address, your name, address, date of birth and phone number. We will never store the scanned pictures. Tag: oyster photocard contact number. Posted on April 12, 2018. The same applies if you use your Oyster card on river services operated by other companies. To do this we provide them with journey data derived from our Oyster ticketing systems that has been processed, replacing data, where required, with alternative identifiers (pseudonyms) so that it isn't possible to identify an individual customer. Alternatively you can enter the card details manually. OnLondon.co.uk exists to provide fair and thorough coverage … The purpose of this type of profiling is to make sure that we send only information to people who will actually find it relevant and useful. If you are a full-time student commuting to university from a London borough, you may be eligible for the 18+ Student Oyster photocard. Top up online and get easy access to your journey and payment history TfL's ticketing system records the location, date and time an Oyster card is used to make a journey on TfL's network, affiliated National Rail services or London River Services on which Oyster cards are accepted. On 1 October 2012, the 60+ Oyster photocard was announced and came into effect the following month. Your journey history 8. Under privacy and data protection legislation, TfL is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. Some journey information is also stored on the Oyster card itself; this comprises the last eight journeys and related charges, up to three season tickets (generally the most recent three tickets, including future dated), and the last two incomplete journeys, if any. TfL may verify your continuing eligibility for your 60+ Oyster photocard by sharing personal information with, and receiving information from, relevant third party agencies, including London Councils, to ensure that you are not in receipt of the travel discount when you are no longer eligible. Alternatively you can enter the card details manually. How do I apply for an 18+ Student Oyster photocard? We have partnerships with a number of academic institutions in the UK and overseas (e.g. If a photocard has been sent out and TfL is satisfied that it has not been received, we will generally send another one free of charge. We will not use your proof of address for any other purpose. Under data protection legislation we have to let you know when we use your personal information to do something 'automatically' using our computers or other systems, or make an automated decision (without human intervention) that significantly affects you. Support. The personal information we hold about you includes: 1. These will be messages that are useful to know in relation to your 60+ Oyster photocard or the services that you use, and might include: We appreciate that you don't always want to be contacted in this way, so all our emails will include a hyperlink so you can opt out from receiving future service messages at any time. The photocard gives students 30% off the price of adult-rate Travelcards and Bus & Tram pass season tickets. Your marketing and contact preferences 9. This is so that you can scan your payment card. Date of birth 3. If you contact Customer Services in connection 60+ Oyster photocard, we will create a record of this. Click here - we can forward your call to our TfL call connection number Now Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge. Where you have agreed to receive marketing messages from train operating companies, we will pass them your contact details. Similarly, we may use postcode information to decide that it would be useful for you to know about changes to travel services near where you live, such as a station or bus stop closure or a road closure or diversions. If you gave us your mobile number, we will text you when we have posted your photocard. If you use your 60+ Oyster photocard on National Rail services, TfL may share your personal data with the relevant train operating companies for the purposes of customer administration and fraud prevention and detection. 18+ Student Oyster photocard. Scanned image of your passport details page (which includes your photograph and passport number) 5. photocard is massive.” 24 hour turnaround from application to card fulfillment 11 Oyster photocard schemes 16 year parnership between TfL and Novacroft Industry: Transport Services: Card Production Contact Centre Software Development Data Management System Online Application Portal In August 2019, a change was introduced to the 60+ Oyster photocard scheme, requiring all applicants joining the scheme from that date to provide proof, on an annual basis, that they continue to live in a London borough. 174 York Way, London, N1 0AZ. You can see your journey history by signing into your web account or you can request a copy by calling Customer Services. As a student on mandatory Placement in London, TfL Will need to authorise your application before a photocard can be sent to you. Password and user name for your TfL web account 8. Name, address, email address, telephone number 2. 5-10 year olds can travel free on all TfL and most National Rail services in London; 11-15 year olds can travel free on buses and trams and travel at half adult-rate on all other TfL services and most National Rail services in London We will only send you messages about TfL's offers and promotions if you have chosen to receive them and you can change your marketing preferences at any time. Learn more about the rollout of our cookie preference tool and how you can control cookies now. You can’t currently add Oyster photocards to this app. We will transfer any pay as you go credit or ticket to your replacement photocard. Register on the TfL Scheme. NCT 127 JUNGWOO 1st tour NEO CITY SEOUL Official Post Card SM TOWN . For access to other personal information held by TfL about you please see Subject Access requests in Access your data. Contact us With a Zip Oyster photocard:. Our cookies help to make the website and this cookie banner work during each visit and to implement security controls. Bus – show your ticket and your 16-18 photocard to the bus driver when boarding and the conductor if requested. The TfL Oyster and contactless app will request access to your camera. You can’t currently buy discounted tickets through the app. A major update for the Photocard website is planned for the near future. You are able to opt out from receiving these kinds of messages at any time. We analyse application data, journey patterns and transaction history to inform measures to protect TfL against fare evasion and fraudulent transactions. If you would like to close your Oyster Photocard web account, please contact Customer Services or contact our Privacy and Data Protection team. You can also view and update the contact information we hold about you within your account; as well as your contact and marketing preferences. This is so that you can scan your payment card. This page was last updated in July 2020. Enquiries, complaints or other correspondence from youIf you sign in to your online account, TfL will collect the IP address used by yo… Why can’t Oyster cards be used on the extension to Brookmans Park? In the case of Oyster, there are a number of these 'legal grounds' we rely on, which are: For the 'performance of a contract', for example: Most of the personal information we hold is provided by you when you apply for your 60+ Oyster photocard, or as part of the annual address check to verify that you continue to live in a London borough. You can also use your Oyster card to view your last eight journeys and the transaction details at ticket machines at Tube stations. 12. We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. We will never store the scanned pictures. If you don't use your Oyster card very often, the data stored on the card may be older than eight weeks. Update is implemented, a roadmap for compliance will be asked to upload proof of their address to their web... Might disclose it to a third party also receive or disclose personal information it within two of. Season tickets to register before a disclosure is made legislation and protected robust... Immediate response is implemented, a roadmap for compliance will be published was announced came! Last eight journeys and the circumstances in which we might disclose it to a third party -... 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